Service Outcomes

Evaluation

How do you know whether or not the therapy you choose will be helpful for you? Research has shown that therapy is often effective in reducing distress, but everyone and every service differs.

In keeping with good practice, we evaluate all therapeutic work to monitor and improve therapy quality. We invite people to complete self report questionnaires about their mood. These are standardised questionnaires used by health professionals in the NHS to assess distress, therapy outcome and the relative performance of services. Measures are completed before, during and after therapy so that clients and the therapist can reflect on and discuss changes made to promote safe and effective therapy. We use these psychometric tests to measure client outcomes so we can evaluate client improvement and development.

Client Satisfaction

From 2013 we have been collecting feedback from clients who come in for an initial consultation and/or therapy. They are sent an anonymous satisfaction questionnaire 1 month after their last therapy session. Each year we do a yearly summary- the below data is from March 2022-January 2023. 

Out of 65 clients who were sent the survey via email, 21 answered our questions (a 32% response rate).

When asked to rate Taylored Psychology out of 5 stars 10/12 respondents rated us 5 stars and 1 respondent rated us 4 stars. Only 1 person rated us 2 stars. This gives us an average of a 4.66/5 rating.

42% of respondents had Counselling, 17% had Cognitive Behavioural Therapy, 17% had 1 or 2 assessments, 8% had CAT, 8% had Cognitive Analytical Therapy and 8% had Compassion Focused Therapy.

  • 92% of respondents felt the service offered good value, with only one person disagreeing (8%).
  • 84% of respondents were very satisfied or satisfied with the therapy they received with 75% being very satisfied. Only two people had mixed feelings (16%).
  • 84% of respondents were very satisfied with the type of therapy/model of therapy they received and only two had mixed feelings (16%).
  • 84% of respondents were satisfied or very satisfied with the wait for their first appointment with 67% of respondents being very satisfied. Only two people had mixed feelings (16%).
  • 67% of respondents felt involved in making choices about their treatment and care at all times. 25% felt involved most of the time and only one person rarely felt involved (8%).
  • If respondents were seeking therapy in the future 92% would extremely likely or likely consider using the service again, with 67% selecting extremely likely. Only one person would unlikely consider using the service again (8%).
  • If respondents family or friends needed similar care or treatment 92% would extremely likely or likely consider recommending Taylored Psychology, with 67% selecting extremely likely. Only one person would unlikely recommend the service.

Follow the links below for client feedback responses from 2013. Any gaps are due to clients not responding to surveys during that time.